Frequently Asked Questions
Only essential information is required for membership: first name, last name, email address, and contact details. These are used for shopping transactions and customer services.
Yes, your personal information is protected according to high security standards. It is never shared with third parties and is stored in accordance with our privacy policy.
To update your membership information, log in to your account and make changes in the “Account Information” section.
To track your order, log in to your account and check the “My Orders” section for the latest status. You will also receive email notifications once your order has been shipped.
You can pay via credit card, debit card, and mail order. All payment transactions are protected by secure SSL protocols.
Yes, your credit card information is secure. It is never stored in our system, and payment transactions are conducted via secure SSL connections.
To return or exchange a product, you must contact us within 14 days of receiving it. For detailed information about the return and exchange process, please refer to our “Return and Exchange Policy” page.
Yes, you can cancel your order if it has not been shipped yet. Simply contact our customer service to process the cancellation.
Shipping fees are automatically calculated based on the weight of your order and the shipping destination. Free shipping may be available for orders over a certain amount.
If your product arrives damaged, you must contact our customer service within 48 hours of receiving it. We will investigate the issue and initiate the return or exchange process.
Yes, we accept bulk product orders. You can contact us for large orders.
Yes, you can place custom orders. We can customize designs and products for you.
Yes, we have many products for home use. You can check out furniture, decor items, and accessories.
Yes, all our products are made from high-quality wood materials that are safe and non-toxic.
The delivery time varies based on the size of the order and product customization. Generally, delivery is made within 3-10 business days.
Avoid using water when cleaning wooden products. The best method is to gently wipe with a soft cloth. You can also use natural wood oils to extend the product's life and maintain its shine.
Yes, we create custom wood designs. We offer special solutions for custom furniture, wall panels, gift items, and more.
Yes, all our products come with a warranty. The warranty covers manufacturing defects and is valid for a specific period from the date of purchase.
Yes, our products are made from high-quality wood materials and are durable. With proper use and care, they can last for many years.
You can purchase your products with different payment methods such as credit card, bank card, and money order/EFT. All our payment methods are provided with secure transaction options.
Find detailed information on membership, payment methods, return processes, and products in Nideko's Frequently Asked Questions page. Get quick answers to your inquiries from our customer support services!